Shipping & Return Policy
DUE TO COVID-19 CRISIS PLEASE EXPECT SLIGHTLY DELAYED SHIPPING!! THANK YOU FOR YOUR PATIENCE AND STAY SAFE!!
All prices on the website exclude shipping fees. Your Fancii Forever Hair Extensions are shipped from our facility in Raleigh, NC, USA.
Please allow 5-10 business days for processing and shipping.
Processing times for Sezzle Orders are 7 business days, then shipping 3-5 business days!!
After the processing period is over, your package will be shipped and you will receive an email with your tracking number.
THE FULFILLMENT PROCESS
1) You pay for your order
2) You will receive an Order Confirmation Email
3) The Processing period begins. Processing time is 3-5 business days. Business days exclude weekends and holidays. Processing period is extended 1-5 Business days during a sales period. (More info below)
4) After the processing period is over, your shipping label will be created
5) You will receive an Order Fulfillment email. Your tracking number will be inside this email.
6) Your package is shipped off via USPS Priority mail (2-3 business days US) (6-10 business days International)
3-5 BUSINESS DAYS
- Processing times for Sezzle orders are 7 business days, then shipping 3-5 business days!!
Hair is not always kept on hand
- Because our hair is sourced from overseas, sometimes our shipments are held up in customs. If this happens please understand shipping times will be delayed. You will be notified if this is the case.
You will receive tracking number after order is processed
This is the time it takes to receive hair from our trusted vendors and enough time for Quality control. It allows us to test out all bundles to make sure they meet our quality standards. Anything we find wrong will immediately be fixed by contacting our vendor and having them send out new bundles if necessary to ensure that you receive the BEST product. Once your order has been processed, you will receive your tracking number via email. This will be the same email you used when you placed your order. Make sure you check you spam folder and wait after 5 business days have passed before contacting us.
If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed an additional 3-5 business days. *(Note: All Shipping addresses are verified through US Postal service, If you are unsure of your shipping address, Please refer to USPS.com, does not apply to international addresses)
(United States) 1-3 BUSINESS DAYS VIA USPS Priority Mail
This time does not include the processing period
Expect delays during sales periods & holidays. (1-5 day delay)
ALL SALES ARE FINAL. Due to the nature of this product, refunds will not be issued. What is the nature of this product? Hair extensions. Hair extensions cannot be resold after being handled or worn by the buyer. For this reason, ALL SALES ARE FINAL.
- If you notice an error made on your end in regards to a placed order, please email or text (919-438-0609) us immediately! If your order has already been processed, we won't be able to change it. Please see our CONTACT page.
- If you have placed an order and would like to cancel your order, there will be a $25 flat rate fee deducted. Cancellations are only accepted within 24 hours of original purchase date.
Returns are only accepted when you have received the wrong items.
(International) 6-10 BUSINESS DAYS via USPS Priority Mail
We cannot ship internationally to a postal box or mailing center. A physical address is required. CUSTOM FEES may apply. Some countries put a tax on orders that come in from other countries. This is a fee that you, the buyer, are responsible for. It is vital to research or have an understanding on the custom fees where you live. Some places require you to pay the fee before you are able to pick up your packages. Also when the package is being held in customs it may take an additional 1-5 days for them to inspect the package.
We are NOT responsible for any lost or stolen packages. You will not receive a refund for lost/stolen packages. Your order will not be replaced.
- Signature required for all of our packages
All Packages come with a Tracking number. USPS updates their system every time they put their hands on your package.
If you will not be home on the expected arrival date/time, you can request to have you package held at your local USPS post office via WWW.USPS.COM